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Quality results and customer satisfaction

Customer satisfaction is a key goal of Heart Hospital. We have indicators to monitor the quality of our customer service in polyclinics and wards.

Tampere, October-December 2020

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)95

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision4,71
The treatment I received was good4,93
The staff treated me well4,94
I felt safe during the treatment4,91
The decisions concerning my treatment were made jointly4,76
The information I received about the treatment was easy to understand4,81
The pain relief I received was good4,90
Total 4,86

 

 

Helsinki, October-December 2020

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)96

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision4,98
The treatment I received was good4,95
The staff treated me well4,98
I felt safe during the treatment4,98
The decisions concerning my treatment were made jointly4,95
The information I received about the treatment was easy to understand4,93
Total4,96

 

 

Hämeen­linna, October-December 2020

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)91

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision4,59
The treatment I received was good4,92
The staff treated me well4,97
I felt safe during the treatment4,90
The decisions concerning my treatment were made jointly4,79
The information I received about the treatment was easy to understand4,81
Total 4,86