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Quality results and customer satisfaction

Customer satisfaction is a key goal of Heart Hospital. We have indicators to monitor the quality of our customer service in polyclinics and wards.

Tampere, July-September 2019

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)95,91

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision4,64
The treatment I received was good4,92
The staff treated me well4,93
I felt safe during the treatment4,90
The decisions concerning my treatment were made jointly4,77
The information I received about the treatment was easy to understand4,82
The pain relief I received was good4,83
Total 4,85

 

 

Helsinki, July-September 2019

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)89,47

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision4,93
The treatment I received was good4,95
The staff treated me well4,97
I felt safe during the treatment4,97
The decisions concerning my treatment were made jointly4,94
The information I received about the treatment was easy to understand4,91
Total4,94

 

 

Hämeen­linna, July-September 2019

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)95,91

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment I received was good4,90
The staff treated me well4,92
I felt safe during the treatment4,89
The decisions concerning my treatment were made jointly4,76
The information I received about the treatment was easy to understand4,81
Total 4,86