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Quality results and customer satisfaction

Customer satisfaction is a key goal of Heart Hospital. We have indicators to monitor the quality of our customer service in polyclinics and wards.

Tampere, January-March 2020

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)96

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision4,60
The treatment I received was good4,92
The staff treated me well4,93
I felt safe during the treatment4,89
The decisions concerning my treatment were made jointly4,74
The information I received about the treatment was easy to understand4,81
The pain relief I received was good4,91
Total 4,85

 

 

Helsinki, January-March 2020

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)97

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision4,97
The treatment I received was good4,97
The staff treated me well5,00
I felt safe during the treatment4,98
The decisions concerning my treatment were made jointly4,98
The information I received about the treatment was easy to understand4,92
Total4,97

 

 

Hämeen­linna, January-March 2020

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)96

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment I received was good4,93
The staff treated me well4,96
I felt safe during the treatment4,92
The decisions concerning my treatment were made jointly4,74
The information I received about the treatment was easy to understand4,75
Total 4,85