Quality results and customer satisfaction

Customer satisfaction

Customer satisfaction is a key goal of Heart Hospital. We have indicators to monitor the quality of our customer service in polyclinics and wards.

Willingness to recommend (NPS)

97,05%

	Average
The treatment started shortly after I received my treatment decision	4,62
The treatment I received was good	4,93
The staff treated me well	4,95
I felt safe during the treatment	4,92
The decisions concerning my treatment were made jointly	4,78
The information I received about the treatment was easy to understand	4,82
The pain relief I received was good	4,82
Total	4,86

Willingness to recommend (NPS)

95,00%

	Average
The treatment started shortly after I received my treatment decision	4,80
The treatment I received was good	4,85
The staff treated me well	4,88
I felt safe during the treatment	4,85
The decisions concerning my treatment were made jointly	4,86
The information I received about the treatment was easy to understand	4,86
Total	4,85

Willingness to recommend (NPS)

94,30%

	Keskiarvo
The treatment I received was good	4,91
The staff treated me well	4,93
I felt safe during the treatment	4,89
The decisions concerning my treatment were made jointly	4,67
The information I received about the treatment was easy to understand	4,85
Total	4,85