Quality results and customer satisfaction

Customer satisfaction is a key goal of Heart Hospital. We have indicators to monitor the quality of our customer service in polyclinics and wards.

Tampere, April-June 2019

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)96,60

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision4,62
The treatment I received was good4,91
The staff treated me well4,93
I felt safe during the treatment4,88
The decisions concerning my treatment were made jointly4,72
The information I received about the treatment was easy to understand4,80
The pain relief I received was good4,84
Total 4,83

 

 

Helsinki, April-June 2019

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)98,48

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision5,00
The treatment I received was good5,00
The staff treated me well5,00
I felt safe during the treatment4,98
The decisions concerning my treatment were made jointly4,98
The information I received about the treatment was easy to understand4,96
Total4,99

 

 

Hämeen­linna, April-June 2019

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)93,68

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Keskiarvo
The treatment I received was good4,92
The staff treated me well4,94
I felt safe during the treatment4,89
The decisions concerning my treatment were made jointly4,78
The information I received about the treatment was easy to understand4,86
Total 4,88