Quality results and customer satisfaction
Customer satisfaction is a key goal of Heart Hospital. We have indicators to monitor the quality of our customer service in polyclinics and wards.
Tampere, July–September 2020
How likely would you recommend Heart Hospital to your friends?
| Willingness to recommend (NPS) | 96 |
How satisfied are you with Heart Hospital’s operation on a scale 1-5?
| Average | |
| The treatment started shortly after I received my treatment decision | 4,61 |
| The treatment I received was good | 4,92 |
| The staff treated me well | 4,95 |
| I felt safe during the treatment | 4,91 |
| The decisions concerning my treatment were made jointly | 4,79 |
| The information I received about the treatment was easy to understand | 4,85 |
| The pain relief I received was good | 4,93 |
| Total | 4,87 |
Helsinki, July-September 2020
How likely would you recommend Heart Hospital to your friends?
| Willingness to recommend (NPS) | 92 |
How satisfied are you with Heart Hospital’s operation on a scale 1-5?
| Average | |
| The treatment started shortly after I received my treatment decision | 5,00 |
| The treatment I received was good | 5,00 |
| The staff treated me well | 5,00 |
| I felt safe during the treatment | 5,00 |
| The decisions concerning my treatment were made jointly | 4,92 |
| The information I received about the treatment was easy to understand | 5,00 |
| Total | 4,99 |
Hämeenlinna, July-September 2020
How likely would you recommend Heart Hospital to your friends?
| Willingness to recommend (NPS) | 93 |
How satisfied are you with Heart Hospital’s operation on a scale 1-5?
| Average | |
| The treatment started shortly after I received my treatment decision | 4,70 |
| The treatment I received was good | 4,92 |
| The staff treated me well | 4,94 |
| I felt safe during the treatment | 4,89 |
| The decisions concerning my treatment were made jointly | 4,69 |
| The information I received about the treatment was easy to understand | 4,79 |
| Total | 4,84 |
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