Quality results and customer satisfaction

Customer satisfaction

Customer satisfaction is a key goal of Heart Hospital. We have indicators to monitor the quality of our customer service in polyclinics and wards.

Tampere, January-March 2019

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)95,84 %

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision4,68
The treatment I received was good4,91
The staff treated me well4,94
I felt safe during the treatment4,90
The decisions concerning my treatment were made jointly4,74
The information I received about the treatment was easy to understand4,80
The pain relief I received was good4,85
Total 4,84

 

 

Helsinki, January-March 2019

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)98,46 %

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision4,92
The treatment I received was good4,96
The staff treated me well4,98
I felt safe during the treatment4,94
The decisions concerning my treatment were made jointly4,89
The information I received about the treatment was easy to understand4,86
Total4,93

 

 

Hämeen­linna, January-March 2019

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)93,75 %

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Keskiarvo
The treatment I received was good4,95
The staff treated me well4,93
I felt safe during the treatment4,89
The decisions concerning my treatment were made jointly4,77
The information I received about the treatment was easy to understand4,85
Total 4,88