Quality results and customer satisfaction
Customer satisfaction is a key goal of Heart Hospital. We have indicators to monitor the quality of our customer service in polyclinics and wards.
Tampere, October-December 2020
How likely would you recommend Heart Hospital to your friends?
| Willingness to recommend (NPS) | 95 |
How satisfied are you with Heart Hospital’s operation on a scale 1-5?
| Average | |
| The treatment started shortly after I received my treatment decision | 4,71 |
| The treatment I received was good | 4,93 |
| The staff treated me well | 4,94 |
| I felt safe during the treatment | 4,91 |
| The decisions concerning my treatment were made jointly | 4,76 |
| The information I received about the treatment was easy to understand | 4,81 |
| The pain relief I received was good | 4,90 |
| Total | 4,86 |
Helsinki, October-December 2020
How likely would you recommend Heart Hospital to your friends?
| Willingness to recommend (NPS) | 96 |
How satisfied are you with Heart Hospital’s operation on a scale 1-5?
| Average | |
| The treatment started shortly after I received my treatment decision | 4,98 |
| The treatment I received was good | 4,95 |
| The staff treated me well | 4,98 |
| I felt safe during the treatment | 4,98 |
| The decisions concerning my treatment were made jointly | 4,95 |
| The information I received about the treatment was easy to understand | 4,93 |
| Total | 4,96 |
Hämeenlinna, October-December 2020
How likely would you recommend Heart Hospital to your friends?
| Willingness to recommend (NPS) | 91 |
How satisfied are you with Heart Hospital’s operation on a scale 1-5?
| Average | |
| The treatment started shortly after I received my treatment decision | 4,59 |
| The treatment I received was good | 4,92 |
| The staff treated me well | 4,97 |
| I felt safe during the treatment | 4,90 |
| The decisions concerning my treatment were made jointly | 4,79 |
| The information I received about the treatment was easy to understand | 4,81 |
| Total | 4,86 |
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