Quality results and customer satisfaction

Customer satisfaction

Customer satisfaction is a key goal of Heart Hospital. We have indicators to monitor the quality of our customer service in polyclinics and wards.

Tampere, October–December 2018

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)95,34 %

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision4,61
The treatment I received was good4,93
The staff treated me well4,94
I felt safe during the treatment4,90
The decisions concerning my treatment were made jointly4,76
The information I received about the treatment was easy to understand4,80
The pain relief I received was good4,90
Total 4,83

 

 

Helsinki, October–December 2018

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)94,74 %

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision4,74
The treatment I received was good4,89
The staff treated me well4,88
I felt safe during the treatment4,90
The decisions concerning my treatment were made jointly4,78
The information I received about the treatment was easy to understand4,80
Total4,83

 

 

Hämeen­linna, October–December 2018

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)93,96 %

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Keskiarvo
The treatment I received was good4,92
The staff treated me well4,93
I felt safe during the treatment4,88
The decisions concerning my treatment were made jointly4,72
The information I received about the treatment was easy to understand4,81
Total 4,85