Quality results and customer satisfaction
Customer satisfaction
Customer satisfaction is a key goal of Heart Hospital. We have indicators to monitor the quality of our customer service in polyclinics and wards.
Tampere, January-March 2019
How likely would you recommend Heart Hospital to your friends?
| Willingness to recommend (NPS) | 95,84 % |
How satisfied are you with Heart Hospital’s operation on a scale 1-5?
| Average | |
| The treatment started shortly after I received my treatment decision | 4,68 |
| The treatment I received was good | 4,91 |
| The staff treated me well | 4,94 |
| I felt safe during the treatment | 4,90 |
| The decisions concerning my treatment were made jointly | 4,74 |
| The information I received about the treatment was easy to understand | 4,80 |
| The pain relief I received was good | 4,85 |
| Total | 4,84 |
Helsinki, January-March 2019
How likely would you recommend Heart Hospital to your friends?
| Willingness to recommend (NPS) | 98,46 % |
How satisfied are you with Heart Hospital’s operation on a scale 1-5?
| Average | |
| The treatment started shortly after I received my treatment decision | 4,92 |
| The treatment I received was good | 4,96 |
| The staff treated me well | 4,98 |
| I felt safe during the treatment | 4,94 |
| The decisions concerning my treatment were made jointly | 4,89 |
| The information I received about the treatment was easy to understand | 4,86 |
| Total | 4,93 |
Hämeenlinna, January-March 2019
How likely would you recommend Heart Hospital to your friends?
| Willingness to recommend (NPS) | 93,75 % |
How satisfied are you with Heart Hospital’s operation on a scale 1-5?
| Keskiarvo | |
| The treatment I received was good | 4,95 |
| The staff treated me well | 4,93 |
| I felt safe during the treatment | 4,89 |
| The decisions concerning my treatment were made jointly | 4,77 |
| The information I received about the treatment was easy to understand | 4,85 |
| Total | 4,88 |
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