Quality results and customer satisfaction

Customer satisfaction

Customer satisfaction is a key goal of Heart Hospital. We have indicators to monitor the quality of our customer service in polyclinics and wards.

Tampere July-September 2018

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)97,05%

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision4,62
The treatment I received was good4,93
The staff treated me well4,95
I felt safe during the treatment4,92
The decisions concerning my treatment were made jointly4,78
The information I received about the treatment was easy to understand4,82
The pain relief I received was good4,82
Total 4,86

 

 

Helsinki, July-September 2018

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)95,00%

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Average
The treatment started shortly after I received my treatment decision4,80
The treatment I received was good4,85
The staff treated me well4,88
I felt safe during the treatment4,85
The decisions concerning my treatment were made jointly4,86
The information I received about the treatment was easy to understand4,86
Total4,85

 

 

Hämeen­linna, July-September 2018

How likely would you recommend Heart Hospital to your friends?
Willingness to recommend (NPS)94,30%

 

How satisfied are you with Heart Hospital’s operation on a scale 1-5?
Keskiarvo
The treatment I received was good4,91
The staff treated me well4,93
I felt safe during the treatment4,89
The decisions concerning my treatment were made jointly4,67
The information I received about the treatment was easy to understand4,85
Total 4,85