Quality results and customer satisfaction

Customer satisfaction is a key goal of Heart Hospital. We have indicators to monitor the quality of our customer service in polyclinics and wards.

Willingness to recommend (NPS)

95,91

	Average
The treatment started shortly after I received my treatment decision	4,64
The treatment I received was good	4,92
The staff treated me well	4,93
I felt safe during the treatment	4,90
The decisions concerning my treatment were made jointly	4,77
The information I received about the treatment was easy to understand	4,82
The pain relief I received was good	4,83
Total	4,85

Willingness to recommend (NPS)

89,47

	Average
The treatment started shortly after I received my treatment decision	4,93
The treatment I received was good	4,95
The staff treated me well	4,97
I felt safe during the treatment	4,97
The decisions concerning my treatment were made jointly	4,94
The information I received about the treatment was easy to understand	4,91
Total	4,94

Willingness to recommend (NPS)

95,91

	Average
The treatment I received was good	4,90
The staff treated me well	4,92
I felt safe during the treatment	4,89
The decisions concerning my treatment were made jointly	4,76
The information I received about the treatment was easy to understand	4,81
Total	4,86